Prosecution College Aide

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including taxis, street hail liveries, high-volume for-hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles.The TLC oversees a transportation ecosystem that moves nearly 1 million riders every single day the equivalent of the entire Boston transit system. TLC is the agency responsible for regulating New York City's taxicab and for-hire vehicle industry. With approximately 180,000 licensed drivers, 1,000 businesses, 115,000 vehicles including and the iconic yellow taxi at the heart of our citys identity, TLC is entering a new era of dignity, accountability, and collaboration across the for hire vehicle sector. TLC continues to be on the front lines of a rapidly changing mobility landscape and our innovative efforts--whether requiring minimum pay for app drivers, ensuring wheelchair accessible service, making our licensed fleet more environmentally sustainable, working to eliminate traffic fatalities, or preventing discriminatory service--often serve as a model for other cities.Job Description:The Prosecution Division is responsible for the prosecution of all summonses issued by the TLC. The Division includes the Court Unit, which investigates and prosecutes over 100,000 summonses annually, and the Consumer Complaint Unit, which initiates and prosecutes complaints filed by consumers, including but not limited to passengers and licensees. TLCs mission is to promote the highest standards of safety and consumer protection within the industries we regulate. The Prosecution Division is seeking a qualified and motivated individual to join the Unit and contribute to the continued success of its operations by supporting the effective administration of prosecution-related functions. Step into the world of regulatory enforcement and gain firsthand experience supporting a team dedicated to protecting the riding public and ensuring compliance within New York Citys taxi industry. As a Prosecution Unit Intern, youll work alongside experienced professionals, contribute to active investigations, and develop valuable administrative, analytical, and customer service skills in a fast-paced environment.Retrieve and review For-Hire Vehicle (FHV) trip data to support case investigations. Prepare affirmations and other case-related documentation. Review and verify compliance documentation submitted by licensed bases. Respond to inquiries from base representatives, providing accurate information in a professional and courteous manner. Communicate with complainants and witnesses throughout the investigative process, utilizing strong customer service and communication skills. Coordinate with translation services to ensure effective communication. Perform a variety of administrative and operational support tasks assigned to assist the Prosecution Unit.To Apply:Please go to nyc.gov/jobs and search for Job ID# 787857 or click the "Apply" button below.SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.Work Location:Long Island City, NY